| Precision is substantially different from passion. When you listen to your employees, you must listen for the music, not just the notes. |
Fact:
True appreciation and understanding of music requires more than hearing the notes, it is a multisensory experience. Similarly, when you're listening effectively, you must not only hear what is said, but how it is said, when it is said and where it is said. |
Tip:
When others take time to talk with you about real issues, you have an opportunity to learn about them as well as yourself. Real listening is a process that engages your brain, your eyes, your ears, your emotions and your soul. The words are only the notes. If you take those words at face value, without allowing yourself to process the rest of the message, you are limiting your opportunity to truly appreciate the essence of what the other person is saying. |
Benefit:
Your investment in listening "completely" rewards you with valuable information to act on for your improvement as well as theirs. |
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