| You have the power to create either a defensive culture or a problem-solving culture. |
Fact:
In a defensive culture, people tend to say and do things that do not lead them to solutions. Why? Because they are driven by fear and their main objective is to protect themselves and their territory. In a problem-solving culture, the prevailing attitude is: "How can I solve this problem or how can I overcome this challenge." |
Tip:
The secret to establishing a problem-solving culture is largely based on managing the attitudes you and your employees take toward challenges or adversities. If your management style reflects the attitude that, "the hills and hurdles that arise are part of the path toward improvement," you can enlist the aide of your employees to help as you guide their careers and your department up that path. |
Benefit:
Since challenges and/or adversities arise often, and each challenge provides an opportunity to celebrate success, the inherent reinforcement builds a strong, successful foundation for achieving your goals. |
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